It often seems difficult to find an industry that is more competitive than telecommunications. Service providers are rapidly developing new service capabilities and aggressively entering new markets, blurring the lines between voice, data, cable, IP and wireless. Unique price and regulatory pressures are also making it more difficult for providers to grow market share and manage a healthy profit picture.

For many telecommunications service providers, outsourcing certain customer contact center and back-office processes is a logical and critical way to remain competitive and grow their business. That’s why leading telecommunications companies have relied on Sutherland for over a decade to handle various aspects of their customer lifecycle management responsibilities.

Sutherland’s outsourcing services for the telecommunications industry are designed for the following types of service providers:

• Traditional wireline
• Wireless/mobile
• Cable
• Satellite
• Data network operators
• Internet & online service providers

Our outsourced service offerings span a broad range of customer acquisition, service and retention functions.