Sutherland has over 20 years of experience with building and managing sales, marketing and customer support operations for the technology industry. We are known and recognized in the industry for our knowledge, domain expertise and track-record of results working with some of the most successful names in the hi-tech industry.
Since our inception, we’ve built and run hundreds of outsourced programs for a wide range of technology providers.
| Our experience encompasses clients in the following fields: |
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Accounting/finance software |
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Camcorders |
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Consumer electronics |
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Copiers |
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Data management software |
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Desktops |
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Digital cameras |
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Drives and burners |
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Graphics software |
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Monitors |
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Networking equipment |
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Notebooks |
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Operating systems |
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Peripherals |
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Printers |
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Processors |
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Productivity software |
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Projectors |
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Security & utilities software |
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Servers |
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Telecommunications equipment |
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Videoconferencing systems |
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Web publishing software |
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Sales & Marketing (B2B)
• Lead generation and qualification
• Inbound telesales
• Outbound telesales
• Installed base sales (cross-sales/up-sales)
• Service contract renewals
• Full account management |
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Sales & Marketing (B2C)
• Direct response management
• Inbound sales
• Installed base sales (cross-sales/up-sales)
• Upgrade assistance |
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Customer Care
• Pre-sales inquiries
• Billing support
• Online shopping assistance
• Refunds, returns and rebates
• Shipping/delivery
• Order/payment inquiries
• Account information
• Warranty entitlement |
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Technical Support
• Installation
• Usage
• Error messages
• Troubleshooting
• Connectivity
• 3rd party integration/compatibility |
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Back-Office
• Order Entry
• Payment Processing
• Accounts Payable/Receivable
• Data Entry & Verification |
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