The banking/financial services industry has historically been an early adopter of business process outsourcing services, primarily to enable these companies to focus on their core competencies and improve the productivity and results of customer-facing operations. More recently, financial services companies are considering offshore BPO as a strategy to significantly reduce operating costs and gain access to a wider pool of skilled labor.

For banks and other financial services companies looking to take advantage of the BPO model for contact center or back-office processes, Sutherland Global Services will build a customized solution to fit your requirements. Our capabilities include domestic, Global Process Management, offshore or “blended” service delivery via our facilities in the U.S., Canada, India and the Philippines.

Retail banks, credit card issuers, consumer lenders, asset management firms, brokers and other financial services companies can utilize Sutherland’s 21-years of outsourcing experience, secure global infrastructure, and quality processes to offload the following: