Globalization, technology advancements, lower telecommunications costs, and the maturity of outsourcing service providers are driving companies to leverage business process outsourcing (BPO) as a strategic approach to improve productivity and overall operational efficiency. The primary users and beneficiaries of BPO are industries that serve a large number of customers. Because of the labor-intensive nature of the business processes that are required to acquire, serve and retain their customers, companies in these industries are outsourcing various customer-facing and back-office functions.

For over 20 years, Sutherland Global Services has built and managed outsourced operations for Fortune 1000 companies across multiple industries. Over the course of our two decades of experience, Sutherland has developed a proven methodology for managing outsourced operations that is applied to BPO engagements across any industry. By strictly adhering to this process on each engagement, we are able to reduce start-up and transition risks, achieve targeted objectives sooner, and run a more consistent steady-state operation on our clients’ behalf.