The 2008 Frost & Sullivan Customer Value Leadership of the Year in Integrated BPO Services Award was presented to Sutherland for outstanding delivery of superior, integrated and vertical BPO service offerings through world class talent development and processes. Sutherland has demonstrated excellent credentials in nimbleness, response time and flexibility. Highly satisfied and committed clients testify that the revenue generating and engaged business model of Sutherland consistently increases the productivity and maximizes their customer life cycles. Their global footprint allows for valuable geographical redundancy and highest level of maturity in talent management.

To download Frost & Sullivan’s case study on Sutherland’s award winning Customer Value Leadership, click here.

The USLBA "Best of Local Business" Award Program recognizes outstanding local businesses throughout the country. Each year, the USLBA identifies companies that they believe have achieved exceptional marketing success in their local community and business category. These are local companies that enhance the positive image of small business through service to their customers and community.

Sutherland has been recognized as a Top 5 finisher in the US Pan Asian American Chamber of Commerce (USPAACC) 50 Fastest-Growing Asian American Businesses. The chamber recognizes the 50 fastest-growing Asian American-owned companies, based on percentage revenue growth over three years: 2004 to 2006. To qualify for the ranking, companies must be owned by one or more Asian Americans (at least 51% ownership). Participants can be public or private, and encompass all industries.

The US Pan Asian American Chamber of Commerce (USPAACC) was formed in 1984 as a national, non-profit organization representing all Asian Americans and Asian American-related groups in business, sciences, the arts, sports, education, public and community services. USPAACC represents multiple ethnic groups.

Sutherland Global Services has been inducted into the 2008 Human Resource Hall of Fame for significant past and continuing practices that are deemed as a benchmark in the human resource management field and workforce readiness. Each year the Board of Directors of the GVCSHRM (Genesee Valley Chapter Society for Human Resource Management) recognizes and inducts area companies into the chapter's Human Resource Hall of Fame.

Sutherland has been selected to be inducted after receiving several international recognition awards including Top Business from Diversity Business.com and also the Best Outsourcing Thought Leadership Award. The Society for Human Resource Management (SHRM) is the leading voice of the human resource profession, representing the interests of more than 65,000 professional and student members from around the world.

Sutherland has been presented with the Outstanding Employer Award by the Philippine Economic Zone Authority (PEZA). This award recognizes Sutherland for providing employees with a vibrant and rewarding workplace as well as its success in generating new employment opportunities in the Philippines.

Sutherland showcased its superior employee relations programs and technologies that are operational across all of its locations in the Philippines. PEZA officials were especially impressed with the breadth of Sutherland’s employee engagement initiatives and the level of technological innovation in its workplace. Sutherland has deployed advanced automated tools from recruitment skill set analysis and web-based applicant tracking system to a unique, integrated HR model featuring analytics, resolution tracking and metrics.

Sutherland Global Services received top honors in the 2008 Six Sigma Case Study Presentation Contest held by the Indian Statistical Institute (ISI) and the Quality Council of India (QCI). Sutherland secured the top spot for the second consecutive year overcoming competition from global players in the technology and BPO industry.

Sutherland was voted best in the Information Technology Enabled Services category with exceptionally high points for delivering measurable results to its clients, as well as its proven ability to implement its quality initiatives with on-time completion.

The Six Sigma Case Study Contest recognizes organizations that are able to drive measurable business results through continuous process innovation while promoting quality awareness and sharing of best practices across different industries.

Sutherland’s case study showcased the process development and productivity enhancements that were achieved through the implementation of Six Sigma projects for two of the world’s largest PC manufacturers. Sutherland used the Six Sigma quality framework to develop a data driven approach aimed at identifying and eliminating process inefficiencies associated with maximizing the lifetime value of its clients’ customers. The resulting process improvements increased customer satisfaction levels and reliability of service for both the clients.

Sutherland Global Services received top honors at the 2008 Process Excellence Awards held by the International Quality & Productivity Center (IQPC). Sutherland secured the top spot overcoming stiff competition from some of the world’s largest corporations in the financial services, technology and energy industries. Sutherland won first place in the “BEST SERVICE & TRANSACTION PROCESS IMPROVEMENT PROJECT” category.

“Each year, we are delighted not only to receive such a large number of high-quality entries into the Process Excellence Awards, but also to salute the winners in the field and recognize those that excel. We congratulate Sutherland Global Services,” said Vanessa Lovatt, Divisional Director, Lean Six Sigma & Process Improvement, IQPC. Lovatt cited process innovation and the effective deployment of technology in the Sutherland solution as the key elements of its award winning project.

Sutherland’s project showcased the process development and productivity enhancements that it achieved through the implementation of an extremely successful Six Sigma project on behalf of one of the world’s largest telecommunications companies. Sutherland leveraged the Six Sigma quality framework to develop a decision tree-based support methodology and to implement an automated knowledge management process that ensured faster resolution of customer transactions and improved its client’s overall end-user customer experience.

The Process Excellence Awards were established to honor, recognize and promote Six Sigma and Process Excellence projects that demonstrate true best practices and to expand and increase the uptake of Six Sigma and Process Excellence methodology globally.

For more information, please click here.

The Div100 is the 8th annual listing of the Nation’s top 100 Subcontinent Asian American-owned businesses. The companies listed on the Div100 represent the Nation’s top multicultural earners and challenge the long-held notion that a diversity-owned business is small or insignificant. Div100 members are sought after by major corporations wishing to increase spending with diversity owned companies. Over 600,000 businesses in the United States had the opportunity to participate in the 8th annual contest. The awards were based on gross annual sales value and business profiles. This award is the basis of the annual Top Business List which is seen by over 15 million people and is used by major corporations and large buying organizations for finding new business partners.

Sutherland’s rankings include:

• #2 Top Subcontinent Asian American Owned Business in America (Div100SAA-2007)
• #2 Top Diversity Owned Businesses in New York (Div100State-2007)

Carmen Castillo, President of Superior Design International, Inc., Florida commented:

“These groups of companies represent the organizational spirit that drives our economy and even more. It offers insights into a vastness of cultures and an exchange of ideas that are so valuable in helping me to understand how to reach the needs of today's consumers”.

Sutherland has been selected by a distinguished panel comprised of accomplished Indian CEO's & CIO's and analysts to be featured in the SiliconIndia si100 list. The si100 is an annual listing of the top 100 technology companies founded and managed by Indians in the U.S. The si100 not only represents the continuing rise and glory of Indian entrepreneurship industries but also recognizes companies impacting the market place. The si100 list does not rank the top 100 companies, it lists them alphabetically by industry. Sutherland can be found under the “Other” industry category at http://www.siliconindia.com/si100_2007/si_100_internet_webothers(new).html.

The Inconvenient Truth About Caring for Customers, authored by Tom Topolinski, won the Best Outsourcing Thought Leadership Award for Information Technology. The criteria for winning the award were based on the following:

• How knowledgeable and/or innovative? Does this writer take a unique stand?
• How influential? Does the writer build a strong argument?
• How relevant? Will this help impact business/the industry?
• How well written? Is it enjoyable to read and avoids jargon?
  

The award is presented by the Outsourcing Institute
http://www.outsourcingintelligencenetwork.com/oi_prod/index.php?option=com_content&task=view&id=74.

Click here to download the White Paper in PDF format

The Professional Excellence Award of the Year acknowledges the contribution of the individuals, teams and functions in a BPO enterprise. The award assesses the contribution of the nominated individual, team or function in measurable terms to the business mission of the organization. The evaluation criterion was divided into four broad categories:

• Value to customer
• Business Impact
• Cost Control mechanisms (Effectiveness and Efficiency)
• Workforce enhancements

Sutherland’s quality philosophy is built on four guiding principles that better the organization at levels, in the day-to-day operations:

• High degree of customer centricity
• Enabling, empowering & engaging employees
• Quality at a better price point through continual innovation
• Balanced results through process rigor, with focus on optimization & not maximization
  

Quality has consistently been the core driver in enabling Sutherland to harmoniously balance sustenance and scale. By seamlessly integrating operational goals with the business objectives and by maintaining an optimal balance between the interests of Employees, Customers, Clients & Stakeholders.

Click here to download the full story in PDF format

The Inc. 5,000 includes the Inc. 500, but digs deeper to offer the most comprehensive look ever at the entrepreneurial engine driving the U.S. economy, and represents the 5,000 fastest growing companies in America. Sutherland is #4,035 on the list based percentage revenue growth from 2003 through 2006. To qualify, companies must have been founded and generating revenue by the first week of 2003, and therefore able to show four full calendar years of sales.

According to Inc, “These companies are the elite—a mere sliver of the seven million or so companies in the U.S. that have employees.”

For more information or to view the entire list, please visit http://www.inc.com/inc5000/2007/the-full-list.html?o=0.