| Experience:
Education: High School Diploma or Equivalent, some College preferred.
Experience: 2 years Customer Service Experience with Direct Customer Contact.
Skills:
- Must have excellent problem diagnosis and problem solving skills, strong verbal communication skills
- Must be well organized and be able to handle multiple tasks; Must be a team player and be able to work in a fast-paced environment
- Must be a person who is very positive and enjoys the work
- Must be a motivated towards constantly improving their technical skills using tools both in and out of the workplace
- Must have the technical skills and knowledge required for the help desk assigned to
Satisfactory performance on the Technical Skills Assessment
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Responsibilities
The Help Desk Support Technician is responsible for providing excellent customer service to our customers at all times. The Help Desk Support Technician is responsible for efficiently and effectively solving issues presented by our customers over the phone, email or web site. The Help Desk Support Technician is responsible for remaining organized and properly documenting all work completed using the tools provided. The Help Desk Support Technician is responsible for following all processes and procedures established for the company and the help desk program. The Help Desk Support Technician is responsible for working in a team environment and participating in a positive way to the team.
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